No products in the cart.
How can I confirm my order with Awnyh?
Once you've placed your order, you'll receive a confirmation email with your order details. You can also view your order status in the "My Orders" section of your Awnyh account.
How can I make changes to my order after confirming it?
You can modify or cancel your order within a short timeframe before it is prepared for delivery. Visit the "My Orders" section on your Awnyh account or reach out to our support team to request changes.
What payment options are available for my order?
Awnyh accepts various payment methods, including credit/debit cards, digital wallets, and cash on delivery. Payment information is securely processed as per our privacy policy.
What should I do if I don’t receive an order confirmation email?
Please check your spam or junk mail folder. If you still don’t see it, contact our support team with your order details, and we’ll confirm your order status.
Can I add items to my order after placing it?
Once an order is confirmed, adding items directly may not be possible. However, you can place a new order for any additional items or contact our support team to explore other options.
How can I track the status of my order?
You can track your order in real time through the "My Orders" section of your Awnyh account. Once your order is out for delivery, you'll receive a notification with live tracking details.
What are Awnyh’s delivery areas?
Awnyh delivers all over Australia. You can check if we deliver to your location by entering your address at checkout or in the "Delivery Areas" section on our website.
What are the delivery fees for my order?
Delivery fees depend on your location and the total amount of your order. Orders above a certain amount may qualify for free delivery. You can view the applicable delivery fee at checkout before placing your order.
What should I do if I missed my delivery?
If you’re not available when your order arrives, our delivery partner will contact you. If the delivery fails, your order may be rescheduled, or you can contact our support team to arrange a new delivery time.
How long will it take for my order to be delivered?
Delivery times vary depending on your location and the items ordered. Generally, deliveries are completed within 1-2 hours for express items and within the same day for standard grocery items. You’ll receive an estimated delivery time at checkout.
Can I schedule my delivery for a specific time?
Yes, Awnyh allows you to choose a preferred delivery time slot during checkout. While we strive to meet your preferred delivery time, certain peak hours or conditions may slightly affect timings.
How do I track my delivery?
Once your order is out for delivery, you can track it in real time through the "My Orders" section in your Awnyh account. You’ll also receive a notification with live tracking details to stay updated on your order’s progress.
Can I cancel my order after placing it?
Yes, you can cancel your order within a short period after placing it, as long as it hasn’t been dispatched. Visit the "My Orders" section on your Awnyh account to check the cancellation option or contact our support team for assistance.
How do I return an item if it’s damaged or incorrect?
If you receive a damaged, expired, or incorrect item, please contact our support team within 24 hours of delivery. Provide a photo and description of the issue, and we’ll arrange for a replacement or a refund, based on your preference.
How long does it take to process a refund for a returned item?
Once we’ve received and verified your return, refunds are typically processed within 5–7 business days. The refund will be credited to your original payment method or as store credit if preferred.
What is Awnyh’s return policy for groceries and perishable items?
Due to the perishable nature of groceries, we accept returns only if the items are damaged, spoiled, or incorrect upon delivery. Please contact our support team within 24 hours of delivery for assistance.
Will I be charged a fee for cancelling my order?
Cancellations made before your order is prepared are free of charge. However, once an order is dispatched, a small fee may apply if cancellation is requested. Contact support for more details if your order is already on the way.
Can I exchange an item instead of returning it?
Currently, we do not offer direct exchanges. If you’d like a different item, you may return the incorrect one (if eligible) and place a new order for your preferred item. Our support team can guide you through this process.